Privacy Policy

Hemy is committed to ensuring that any information you provide to us is kept safe and secure.

PERSONAL INFORMATION COLLECTED AND HELD

If you sign up as a member

If you sign up as a member of Hemy Socks, we will collect your name, your email address, and the teams which you follow. If you sign up to receive our newsletter, your email will be added to our mailing list. We consider all information you give to us as private and we will not share your information with any third parties. Removing yourself from our mailing list is easy – just click on the “unsubscribe” link at the bottom of our emails.

We may also collect information via a website or application to collect more general information on the following your location, transaction information, how to interact with the site, and devices used.

If you make a purchase

Order information such as your name, billing / delivery address, email and phone number are collected when you place an order. This is important for us to be able to deliver the product to you, to contact you regarding your order, or for information required to give to our shipping provider. We keep this information in our database for record keeping purposes.

If you have created an account, you can change or delete your information via logging into your account. Your information is protected by password, and it’s important that you keep this information secure.

If you pay for your order via credit card, your details are not viewed or kept on our databases at any time of the transaction. Your details are encrypted and passed directly to the bank via our security provider.

HOW THE INFORMATION IS COLLECTED AND HELD

Personal information is collected through the following channels

  1. When you make a purchase from our store
  2. When you register to become a member on our website
  3. When you enter a competition or promotion

PURPOSES FOR COLLECTING INFORMATION

We collect information to:

  1. Fulfil the order you have placed on our website
  2. Promote our items
  3. Make improvements to our website and customer experience
  4. Comply with our legal requirements

We collect this information to ensure we can fulfil the operation of our website, including to provide you with your orders, provide you with newsletters (if you have opted in), as well as personalise and improve your shopping experience in our online store. We do not pass / sell / swap your information with any third party provider.

HOW TO ACCESS PERSONAL INFORMATION

If you need to access your information, you can do so at any time by logging into your account and viewing your information there.

Further, you can send an email to [email protected] and request the information we have on you.

CONCERNED ABOUT YOUR PRIVACY?

If you are concerned or would like to make a complaint you can contact us directly by email. We will look into your complaint and respond promptly.

We’re always happy to answer any questions you have regarding our policy – feel free to email [email protected]