FAQs
What is TENCEL™ Lyocell?
TENCEL™ is a brand name for a fiber which is also called Lyocell, manufactured by the Lenzing AG company. Lyocell comes from wood pulp that is dissolved in a nontoxic organic solvent before being turned into fabric.
Fabrics made from Tencel Lyocell are recognized for their softness and eco-friendliness. It is famous for its moisture absorption qualities since they’re more breathable and naturally anti-bacterial. Lyocell is a perfect choice for people with sweating problems or for people who have sensitive skin.
What does Silver do?
Silver has longer-lasting antibacterial properties that’s why they can be used in socks to kill bacteria and prevent bad smells. When the sock yarn absorbs sweat, the silver ions with antibacterial properties are released, removing fungi, bacteria and germs. No bacteria means no odor.
What can waterproof socks be used for?
Waterproof socks can be used for all sorts of outdoor activities, including working, walking, running, fishing, cycling, and even golf. In any scenario where you may get wet feet, Hemy Socks will keep you dry.
Waterproof socks are made with three core elements:
- Outer Layer - protects the sock against abrasion and rubbing from the boot.
- Waterproof Membrane - provides waterproof abilities. It also has breathable and wicking technology, allowing perspiration to pass to the outside.
- Inner Layer - provides comfort, insulation and may also wick the sweat away from your feet.
Do you ship internationally?
Yes. We offer free standard shipping on all orders over $95.
For orders under $95, it's a set rate of 9.95 with an express option for $15.
International shipping rates depend on the country and the item/s you are interested in purchasing. If you are interested in purchasing one item, the international shipping rate will display at checkout.
For more than one item, the postage cost will depend on the total weight of your parcel and the parcel's destination. Please contact us prior to purchasing for an exact postage quote.
Every country has different laws when it comes to import taxes. If your country charges tax on import goods, it is the responsibility of the person receiving the goods to pay these charges. Some countries withhold goods until these charges are paid, we recommend you check how your country processes these charges before making a purchase.
If you have any questions about shipping and delivery, feel free to get in touch with our customer service team via email.
How does the Koala Grip help?
Koala Grip ensures absolutely no slippage and will keep your sock in place regardless of your activity. It enhances performance, improves security, balance, and stability.
Wearing grip socks provides more comfort and adds more cushion to your foot, meaning that blisters are far less likely and you’ll be able to cope with your activities for longer as your foot won't be moving in around your shoe.
If you still need help, feel free to get in touch with our customer service team via email [email protected]